Return Policy
Your handmade product on arrival should be free from defects in materials. All defective items must be returned for inspection and will be replaced at our discretion. Damages caused by normal wear, accidents, improper care or use do not qualify for returns or exchanges.
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If you are not 100% satisfied with your product purchase from this Site, you may return the product for a refund or exchange under the conditions as follows:
Contact ELKAmade within 10 days after you have received the product explaining the reason for the return or exchange. The goods must be returned in new and unused condition with their original packaging. Please include a copy of your order receipt and order number. All shipping and handling charges are non-refundable. Please ensure that your package has a tracking number and that shipping charges are prepaid. Without a tracking number, we will not be able to track lost packages. |